Terms of purchase, complaints and cancellation

Compassion Kadampa Meditation Centre Newcastle

Terms of purchase

Data Protection Regulation

We process your personal data in accordance with data protection regulation.

Cancellation

In case of cancellation of a morning, lunch, evening or weekend course, no refund will be given, however, the course fee can be transferred to another course within 6 months from the start of the course.

Cancellation policy for retreats

Cancellation more than two months before the retreat
– The entire fee is refunded

Cancellation at least 14 days before the retreat
– 50% of the fee will be refunded, or you can rebook the retreat for a later date at no extra cost.

Cancellation less than 14 days before the retreat
– No refund of the fee.
However, it is possible to rebook for another retreat at no extra cost.

Please note that it is not possible to get a refund for a cancelled retreat, no matter how long before the cancellation.

Complaints

The right to complain is your right to complain about defects in a product or service you have bought. At Compassion Kadampa Meditation Centre, we want you to be completely satisfied with your experience at the Centre. If the course you attended did not meet your expectations, you can make a complaint by sending an email to info@compassioncentre.org. Just tell us what you didn’t like about the course or what you think was wrong and we will refund your course fee in full. We thus offer a 100% satisfaction guarantee.*

*The guarantee applies to all activities at the Centre except for the Countryside Retreat and to our Memberships.